For Honk Kong based Shangri-La Hotels & Resorts, knowledge of the language of an immediate region is just as essential as the knowledge of the language used by their clientele from across the world. As Hong Kong based multinationals prepare to expand, the need for personnel who can not only function but also manage the infrastructure at the same time increases. The room for errors is decreasing exponentially over time.
The Hong Kong based multinationals are also searching for a workforce which includes people who are affordable. Due to a substantial rise in the operating costs, doing business in Hong Kong has become more expensive in the last ten years. The firms based in Hong Kong are not enthusiastic about giving the incentives and bonuses to foreign workers as they did earlier. The same goes for Shangri-La Hotels and Resorts, the cost of doing business has affected the human resource policies in hotel management as well. The companies based in Hong Kong including hotels such as the Shangri-La now offer a salary package that includes housing and living costs on into the basic salary. The companies are also starting to offer performance based salary arrangement which are more attractive to new employees (Meijob.com 2008).
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