I have always believed over the years and before I studied this course that communication in general holds utmost importance and is one of the keys to success for any group or organization. Both oral and written communications are significant modes of relaying a message, intent and urgency to another individual or group, internal or external. Today, the highly competitive, global scenario makes communication even more important for survival or superiority. It provides organizations with the much needed competitive edge to overcome competitors.
One-on-one communication is the most basic and also the most important form of communication. I have always taken the brief “hi” and “hellos” for granted and never fully realized their significance. This lesson really opened my eyes about how these brief and customary greetings and chats can be used effectively for the benefit of the organization and how it will help me in a managerial capacity.
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