Quality is of utmost importance in any business, industry or company and is ranked at the highest level in overall objectives. Although quality is given much preference in almost all industries the recent financial crisis which started in 2008 was a clear indication of poor quality management in the financial sector where values were falsely represented to inflate short term earnings and when the bubble burst it took several banks and companies with it.
A good example of poor quality management is Microsoft where glitches and bugs have been continuously traced in finished products even though the company tries to implement high quality standards (Chapman, 2006).
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