The survey questionnaire that is used for this research contains separate sections for multiple choice (MCQ) and descriptive questions. The questionnaire consists of 21 questions in total. The MCQs have been used mainly to gauge the overall picture of implementation process as well as to establish the main constituents of the proposed framework. The descriptive questions have been used to elaborate further on the implementation process with special emphasis on the customization done to the ERP software.
These descriptive questions concentrate on evaluating the importance of issues such as internationalisation of the software, business logic and programming tools support as well as the use of Windows Forms and Web Forms. The interviews in this research are unstructured. The purpose of these interviews is to provide additional information on issues not covered in the survey questionnaire. This also allows for additional question to be asked during the interviews beyond the planned question set (Stead 2001).
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