Sample Term Paper
The Hilton is also encouraged to design the service sectors to meet the needs of the customers. According to the MGT510 (2009) these services must be ‘What is best for the customer’, therefore managers will make use of strategies which will improve their services founded on what appeals to the customers.
Therefore, the check in and out services will be designed around the approaches that appeal to the client. Hence the room service section will have to work on methods that will reduce room cleaning time and service delivery time.
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