Sample Term Paper
The main reason as to why the ABC bank should invest in BPM is in order to provide a sound background on which to build its operations on. The system that is and can be implemented to solve the problem at the ABC bank can only be functional and beneficial in the long run if it is taken up as a positive change by the users and the employees and management of the ABC bank.
More specifically the changes made to the operations and the system can be beneficial only if the operation and processes which it is relating to are efficient themselves. In the past companies as well as banks have implemented CRM solutions for their operation however they faced problems in the long run regarding low rate of return on investment as “Although many banks have implemented integrated IT solutions, these were seldom aligned with valuable business purposes.” (Kopp, 2005)
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