Sample Term Paper

Another guest however described the service of the hotel to be despicable. First not only were the details of their payments messed up, they were forced to pay more or if they could not, they had to move to the lowest paid room, which was a far cry from the luxurious settings of the Valley Wing, there they were submitted to zero rated service, as it appeared that only affluent guests were applicable to affluent treatment. However their being ushered into a lower class room meant that they were not worth the special brand treatment reserved for the high paying guests.

Contrary to the above negative reviews, a couple who stayed at the Shangri-La Hotel described the treatment, services, luxurious settings and furnishings as unbelievably fantastic, they too stayed at the Horizon club and in contrast with above reviews, they described it as a highly pleasurable experience. Many such guests describe their stay at the Shangri-La hotel as a memorable and nostalgic experience. Every hotel despite its efforts at flourishing, obtains bad reviews, this most probably is dependent on the fact that environments are subject to every individual’s personal thoughts and interpretation, what was unpleasant for some, in contradiction was fantastically better for others.

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